Hawthorne & Rosehip Mama Candle
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and any related overheads.
IMPORTANT SHIPPING INFO:
We ship all items via a 'signed for' courier service, so please make sure you add delivery notes or specify a delivery address where someone will be there to sign for your item.
Please provide a physical address for delivery. We are unable to deliver to PO Boxes.
We ship orders Monday – Friday (excluding public holidays). Standard shipping takes 5-7 days in the UK and up to 8 days for the Rest of the World.
We endeavour to ship all items within 48 hours with a tracked courier service. The couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified.
Items ordered after 12 noon on a Friday will not be shipped until Monday.
Yes, both UK and European orders can be shipped faster.
Orders placed Monday - Thursday before 12 noon can be delivered via an Express service, see the chart below for expected delivery days.
UK Express delivery on orders placed between Thursday 12 noon and Friday 12 noon will arrive on Monday.
UK Express delivery on orders placed after 12 noon on Friday will arrive on Tuesday.
If we are unable to ship your item faster, we will contact you asap.
Overview of UK Express Expected Delivery Times:
|DAY ORDERED (before noon)||EXPECTED DELIVERY BEFORE OR ON|
Yes, please see the chart below for costs and expected delivery times. If your country is not listed here, please contact email@example.com for rates.
|UNITED KINGDOM||Free Standard Shipping on all UK Orders|
|Standard 5-7 Days||FREE|
|Express 1-3 Days||£7.50|
|EUROPE TIER 1 - BELGIUM, BULGARIA, CHANNEL ISLANDS, EIRE, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, ITALY, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SPAIN.|
|Small Items||Large Items|
|EUROPE TIER 2 - AUSTRIA, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, LATVIA, LITHUANIA, LUXEMBOURG, NORWAY, SLOVENIA, SWEDEN, SWITZERLAND.|
|Small Items||Large Items|
|USA, CANADA, AUSTRALIA & NEW ZEALAND|
|Small Items||Large Items|
|REST OF THE WORLD|
|If your country is not listed here, please contact firstname.lastname@example.org for rates.|
|CUSTOMS & DUTIES INFORMATION - The buyer is responsible for all import duties and taxes that are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details.|
WHY ARE THERE DIFFERENT RATES FOR SMALL AND LARGE ITEMS?
Shipping is calculated on volumetric weight. Jewellery and small scarves are sent as small items. Large item rates apply to all handbags, backpacks and leather bags.
Hoochie Mama uses Tracked Service through Domestic and International Couriers to dispatch items. Once an order has left the Hoochiemama offices it is in the care of the chosen courier. Hoochie Mama can not be held responsible for any errors or postal delays made by these courier services. Please allow up to 7 working days for your order to arrive before reporting it missing.
Duties: Some countries may charge import duties, tax, or other fees. We have no control over this and it's your responsibility to pay for any fees.
- Your order number
- Your full name
- Item number or name
- Reason for return
Alternatively follow our trackable returns process here - START A RETURN
- We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery) that has had its hygiene seal tampered or broken.
- Items must be returned unworn and in good and saleable condition.
- We recommend all returns be sent using an insured recorded delivery service with tracking and scanning.
- Returns postage is paid by the customer.
- Hoochie Mama does not accept liability for any returned goods lost or damaged in the post.
- Returns outside the stated time frame will only be accepted at the discretion of Hoochie Mama.
- Refunds will only be made to the card used to purchase the goods with.
- Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
- Hoochie Mama does not accept liability for the length of time particular banks take to process refunds.
Jewellery should be treated with care and love. Each item is a mini piece of hand crafted art.
It's best practice to take your jewellery off when in contact with water - especially when doing the washing up, cleaning the shower, washing your hair or swimming in the ocean. Avoid lotions and potions and always put your perfume and hairspray on BEFORE your jewellery.
Your jewellery is best stored in the dust bag or box it was supplied in.
Semi-precious stones and tinted leather may vary from images. They're natural products and we think this gives them added character and charm which makes them totally unique.
Be careful when cleaning your jewellery. Steer clear of chemical cleaners. A soft cloth, some warm water and a mild detergent should do the trick. Be extra careful with precious stones and leather when cleaning your jewellery as they can become bleached and broken and no one wants that.
Most importantly LOVE YOUR JEWELLERY. It's been created by crazy talented designers for your enjoyment and we think you look fabulous in it.
For general jewellery care, take a look at these handy little microfibre polishing cloths...
100% Organic Plant Wax Candle. No animal or paraffin derived ingredients.
Handmade in the UK
20cl recycled glass jar
40 - 50 hours burn time
Available with a choice of Stainless Steel or Copper lid. Packaged in a black Hoochie Mama gift box.
Hawthorne & Rosehip Scent - Sweet, heady, musky scent with light herbaceous earthy tones.